I’m sure no one really wants to hear about this, but I’m going to bring it up anyway. I’ve been a T-Mobile customer for the past year and a half (before that, I didn’t even have a cell phone. EGADS!). And I’ve been very happy with the service. My phone was nice when I bought it and thanks to an Amazon.com rebate, quite cheap.
Now that I’ve been with them for over a year though, I’m eligible for a phone upgrade discount. Although my contract was up last August, I didn’t get a new phone right away because there wasn’t really one that I wanted. Right before Christmas though, T-Mobile became the exclusive reseller of the Samsung T809. For some reason I just really like the look of that phone. I know I don’t want another Motorola one (because the OS on that is kind of lame). I also don’t really feel like switching networks though since I’ve had really good luck with T-Mobile.
I went into a T-Mobile store a couple weeks ago and talked to the salesman, he said that the T809 would be $250 with a 1 year contract renewal or $200 with a 2 year contract. Naturally I was like, “No thanks,” and walked out. Since I’d gotten a good deal on my phone through Amazon.com before I began checking each week to see if they were carrying it. I just found over the weekend though, that Amazon.com has it for $200 with $150 rebate.
Unfortunately for me, the rebate specifically says that you’ve got to be a new activation and that if you’re a current T-Mobile customer that you’d have to get a new line of service AND not cancel your old line of service. Now I don’t really mind canceling my service and getting a new one that much, but since this is my only phone and I use it as my home phone in all of my billing things, I’d rather not have to update all of that stuff.
With this in mind, I called T-Mobile up on Sunday and talked to a CSR about what I could do. Unfortunately, they weren’t very helpful and the only suggestion they had was, try getting it off eBay.
That’s when I came up with the great idea of just buying a really cheap Pay As You Go phone from Cingular, switching my number over to that one (and canceling my service with T-Mobile) then buying my new phone and switching my number back. It will cost me like $30 for a phone from Cingular and there may be a dumb activation fee. If that’s the case, I may just say screw it, and not bother.
But still, this is very annoying that I have to go through all this just to stay with a company that I actually like. If they’d just say that keeping their existing customers is worth as much to them as acquiring new customers, this wouldn’t even be an issue.
Anyway, I’m sure I’ll let everyone know how it will work out.